BOOKING POLICY:

A CREDIT CARD MAY BE REQUIRED TO BOOK AN APPOINTMENT.

CANCELLATION POLICY

WE ASK THAT YOU KINDLY GIVE US A 24 HOUR NOTICE IF YOU SHOULD NEED TO RESCHEDULE YOUR APPOINTMENT. FALURE TO CONTACT US IN THIS TIME FRAME WILL RESULT IN A 50% CHARGE OF YOUR BOOKED SERVICES. A NO SHOW-NO CALL WILL RESULT IN 100% CHARGE OF YOUR BOOKED SERVICES.

LATE POLICY- IF YOU ARRIVE 15 MINUTES LATE YOUR APPOINTMENT TIME MAY BE REDUCED AND YOUR SERVICE TIME MAY NEED TO BE ADJUSTED OR RESCHEDULED. ARRIVING LATER THAN 15 MINUTES IS CONSIDERED A CANCELLATION WITH NOTICE.

PAYMENT POLICY

WE ACCEPT CASH AND ALL MAJOR CREDIT CARDS . APPLE PAY, GOOGLE PAY, CASH APP, AND AFTERPAY

REFUND-RETURN POLICY

ALL SERVICES ARE NON REFUNDABLE UNUSED/UNOPENED PRODUCTS CAN BE RETURNED OR EXCHANGED AFTER 14 DAYS OF PURCHASE

ADJUSTMENT POLICY

IT IS IMPORTANT TO US THAT YOU LOVE YOUR HAIR. IF ANY ADJUSTMENTS ARE NEEDED PLEASE CONTACT US WITHIN 72 HOURS OF YOUR SCHEDULED APPOINTMENT.

PRIVACY POLICY

Opalescence Hair & Co. is committed to protecting your personal information. When you book an appointment or sign up for communication, we may collect personal data such as your name, phone number, and email address. This information is used to manage your appointments, send confirmations and reminders, and provide important salon-related updates.

Your information is securely stored and only used for legitimate business communication.

We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with any third parties or affiliates.

By providing your phone number, you agree to receive text messages regarding your appointments and services. You can opt out of SMS communication at any time by replying STOP to any message.

SMS Terms & Conditions

By providing your phone number, you consent to receive SMS messages from Opalescence Hair & Co. These messages may include appointment confirmations, reminders, rescheduling updates, or related customer service communications.

Message frequency may vary.

Message and data rates may apply.

To opt out of messages at any time, reply STOP.

For help, reply HELP or contact us at opalescencehairco@gmail.com.

See our full Privacy Policy at https://www.opalescencehairco.com/salon-policies.

RIGHT TO REFUSE POLICY-

OPALESCENCE HAIR & CO. HAS THE RIGHT TO REFUSE SERVICE. WE HAVE THE RIGHT TO REFUSE SERVICES TO ANYONE HAVING UNREASONABLE OR UNREALISTIC EXPECTATIONS AND GUESTS DEMONSTRATING INAPPROPRIATE BEHAVIOR

CHILDREN POLICY-

WE LOVE ALL CHILDREN AND WANT TO KEEP THEM SAFE. WE PLEASE ASK THAT ALL CHILDREN 18 YEARS AND UNDER RECEIVING A SERVICE ARE ACCOMPANIED BY AN ADULT.

COLD/FLU/SICK

IF YOU ARE SICK ON THE DAY OF YOUR APPOINTMENT WE KINDLY ASK THAT YOU RESCHEDULE. WE WILL DO OUR BEST TO ACCOMMODATE YOU

EXTENSIONS/ BRIDAL

THESE SERVIES REQUIRE ADDITIONAL TIME AND PRODUCT- A DEPOSIT AND CONSULTATION ARE REQUIRED BEFORE BOOKING THESE SERVICES. THE DEPOSIT WILL GO TOWARDS YOUR FINAL SERVICE TOTAL.

CLOTHING AND ITEM PROTECTION

WE OFFER COLOR ROBES AND WANT TO MAKE SURE YOU KEEP YOUR CLOTHES AND ITEMS SAFE. WE HAVE A PLACE TO HANG YOUR ITEMS SAFELY. OPALESCENCE HAIR & CO. IS NOT RESPONSIBLE FOR ANY STAINING OR DAMAGES TO CLOTHING OR PERSONAL ITEMS.