BOOKING POLICY:

A CREDIT CARD IS REQUIRED TO BOOK AN APPOINTMENT.

CANCELLATION POLICY

WE ASK THAT YOU KINDLY GIVE US A 24 HOUR NOTICE IF YOU SHOULD NEED TO RESCHEDULE YOUR APPOINTMENT. FALURE TO CONTACT US IN THIS TIME FRAME WILL RESULT IN A 50% CHARGE OF YOUR BOOKED SERVICES. A NO SHOW-NO CALL WILL RESULT IN 100% CHARGE OF YOUR BOOKED SERVICES.

LATE POLICY- IF YOU ARRIVE 15 MINUTES LATE YOUR APPOINTMENT TIME MAY BE REDUCED AND YOUR SERVICE TIME MAY NEED TO BE ADJUSTED OR RESCHEDULED. ARRIVING LATER THAN 15 MINUTES IS CONSIDERED A CANCELLATION WITH NOTICE.

PAYMENT POLICY

WE ACCEPT CASH AND ALL MAJOR CREDIT CARDS

REFUND-RETURN POLICY

ALL SERVICES ARE NON REFUNDABLE UNUSED/UNOPENED PRODUCTS CAN BE RETURNED OR EXCHANGED AFTER 14 DAYS OF PURCHASE

ADJUSTMENT POLICY

IT IS IMPORTANT TO US THAT YOU LOVE YOUR HAIR. IF ANY ADJUSTMENTS ARE NEEDED PLEASE CONTACT US WITHIN 72 HOURS OF YOUR SCHEDULED APPOINTMENT.

PRIVACY POLICY

YOUR PRIVACY IS IMPORTANT TO US. OPALESCENCE HAIR & CO. WILL NEVER SHARE OR SELL OUR GUESTS INFORMATION TO ANY OUTSIDE PARTY. ALL PERSONAL AND FINANCIAL INFORMATION IS STORED TO IMPROVE YOUR SERVICE AND IT IS USED FOR BOOKING AND PAYMENT PURPOSES. ALL ONLINE BOOKINGS AND TRANSACTIONS ARE MADE THROUGH A SECURE SITE.

At Opalescence Hair & Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, book services, or receive SMS communications from us.

• Information We Collect: We collect personal details such as your name, phone number, and email when you schedule an appointment or sign up for SMS notifications.

• How We Use Your Information: We use your data to confirm appointments, send reminders, and provide promotional offers.

• Opting Out: You can unsubscribe from SMS communications at any time by replying “STOP” to our messages.

• Data Protection: We do not sell or share your personal data with third parties.

For any privacy-related questions, please contact us at opalescencehairco@gmail.com

TERMS AND CONDITIONS

RIGHT TO REFUSE POLICY-

OPALESCENCE HAIR & CO. HAS THE RIGHT TO REFUSE SERVICE. WE HAVE THE RIGHT TO REFUSE SERVICES TO ANYONE HAVING UNREASONABLE OR UNREALISTIC EXPECTATIONS AND GUESTS DEMONSTRATING INAPPROPRIATE BEHAVIOR

CHILDREN POLICY-

WE LOVE ALL CHILDREN AND WANT TO KEEP THEM SAFE. WE PLEASE ASK THAT ALL CHILDREN 18 YEARS AND UNDER RECEIVING A SERVICE ARE ACCOMPANIED BY AN ADULT.

COLD/FLU/SICK

IF YOU ARE SICK ON THE DAY OF YOUR APPOINTMENT WE KINDLY ASK THAT YOU RESCHEDULE. WE WILL DO OUR BEST TO ACCOMMODATE YOU

EXTENSIONS/ BRIDAL

THESE SERVIES REQUIRE ADDITIONAL TIME AND PRODUCT- A DEPOSIT AND CONSULTATION ARE REQUIRED BEFORE BOOKING THESE SERVICES. THE DEPOSIT WILL GO TOWARDS YOUR FINAL SERVICE TOTAL.

CLOTHING AND ITEM PROTECTION

WE OFFER COLOR ROBES AND WANT TO MAKE SURE YOU KEEP YOUR CLOTHES AND ITEMS SAFE. WE HAVE A PLACE TO HANG YOUR ITEMS SAFELY. OPALESCENCE HAIR & CO. IS NOT RESPONSIBLE FOR ANY STAINING OR DAMAGES TO CLOTHING OR PERSONAL ITEMS.

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Booking & Service Policies

By booking an appointment with Opalescence Hair & Co., you agree to our salon’s policies regarding cancellations, rescheduling, deposits, and service expectations.

• A deposit may be required to secure select appointments

• We kindly ask for at least 24 hours’ notice for cancellations or rescheduling

• No-shows or late cancellations may result in a fee or forfeiture of deposit

Privacy Policy

Opalescence Hair & Co. is committed to protecting your personal information. When you book an appointment or sign up for communication, we may collect information such as your name, phone number, and email address. This information is used solely to manage your appointments, send confirmations or reminders, and provide important salon updates.

We do not sell, share, or distribute your personal information to third parties. Your data is stored securely and used only for business-related communications with your consent.

SMS Consent & Terms

By providing your phone number when booking, you consent to receiving SMS/text messages related to:

• Appointment confirmations

• Reminders and updates

• Rescheduling or follow-up communication

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

Message and data rates may apply. You may opt out of SMS communication at any time by replying STOP to any message.

If you consent to receive SMS from Opalescence Hair & Co., you agree to receive SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit www.opalescencehairco.com to see our privacy policy and terms and conditions

If you have any questions or would like to request removal from our communication list, please contact us directly at opalescencehairco@gmail.com or text 239-294-2505